You can confirm this in the automated email sent after completing your order. You can also view it from the "Order History" section on your profile page.

Once you press the confirm button, your order will be completed. It cannot be canceled through my page or elsewhere, so please contact us via LINE or email.
Email: newsletter@merrys.com
*When inquiring, please have your order number ready.
*Please note that we do not accept cancellations after the product has been shipped.

Upon completion of your order, we will send you an "automated email." If you have not received this email, we apologize for any inconvenience caused, but please contact us via email.
Email: newsletter@merrys.com

We currently do not offer gift wrapping services.

Shipping for multiple orders can be combined.

We take every precaution during shipping, but in the event that a product is damaged or defective during transit, or if you receive a product different from what you ordered, please contact us within 7 days of receipt, and we will replace the item.
*No returns or exchanges are accepted due to customer reasons such as order errors, size or color errors, regardless of whether the product has been opened or unopened.

Payment methods include credit card and PayPal.
We will gradually introduce more payment options.

We cannot guarantee the authenticity of products from online stores other than our official store.
*We recommend purchasing products from our official online store.

All our products are shipped from our factories in Japan, as well as some stock warehouses in other countries.

I'm sorry, customers cannot choose their own delivery company.

Click here to view the page on how to choose facial beauty devices.

Titanium is a corrosion-resistant and scratch-resistant metal.
24K gold is highly compatible with the skin, making it safe for sensitive skin to use. Additionally, 24K material is relatively soft and prone to scratching, so please handle with care during use.

Cosmetics in the skincare category of facial beauty devices are developed with compatibility for all beauty devices in mind. Please select cosmetics based on your usage and concerns.

Please follow these steps:

1. Remove all accessories such as necklaces, rings, and other precious metals.
2. Cleanse and wash your face to remove makeup and oil stains.
3. Apply a specialized serum or lotion to clean skin.
   *If applying a large area at once, it may dry out, so it's recommended to apply it to each area to be treated.
4. Follow the instructions for each product.
   *Please refer to the accompanying instruction manual for usage instructions.
5. After treatment, gently massage any remaining special serum into the skin.
   *If you are using only a specialized lotion or are concerned about skin dryness, prepare your skin with your own lotion or emulsion.

It is recommended to use the special care mode, which promotes the penetration of serum, for 10 minutes over the entire face once or twice a week.
The mode equipped with EMS/ion cleansing function (daily care) can be used daily. We recommend using it for about 10 minutes over the entire face.
*Please check the instruction manual accompanying each product.

Our beauty serums are developed with compatibility with beauty devices in mind. They do not contain alcohol, preservatives, or other chemical ingredients, so you can use them with confidence.
However, please be aware that if your cosmetics contain alcohol or preservatives, using them while using a mode that promotes the penetration of serum ingredients into the skin may cause skin issues.
Additionally, please note that this product is designed considering the functions, effects, and structure of our products, so there may be defects in the product.

As this is a device that utilizes electrical currents, you may experience tingling sensations during use. Depending on your body and skin condition, you may feel these sensations more intensely.
*If you experience intense pain, please stop using the device and check your body and skin condition for the next few days before using it again.
*If VR mode is installed in some facial beauty devices, vibration may be used to reduce electrical stimulation.
When using modes that produce internal warmth in the skin, blood circulation may improve, and temporary redness may occur.
*Redness may occur due to over-treatment or friction, so please follow the instructions for use.

Please use the following method to check the sensation of the current:

1. Apply the serum to the inside of your forearm and see if you feel any sensation.
2. Check the amount of serum used.
   If you still have no sensation after checking the above two points, please contact us using the repair/inspection form.

If you've been using the facial beauty device for a long time, your skin may have become accustomed to the sensation, and you may feel weaker than before. Please adjust the level and use the appropriate level for your skin.

Please follow these steps to clean and store:
1. After using the facial device, wipe off any remaining serum with a non-alcoholic wet wipe or a dry cloth (such as cotton).
* Do not use any alcohol-containing items as they may cause corrosion of the components.
2. Wipe off any remaining moisture with a tissue or dry cloth.
3. Store away from high temperatures and humidity.
* Do not wash with water as it is not waterproof.

Do not use the facial beauty device if you have the following conditions:

1. Individuals using medical electrical equipment such as pacemakers or cardioverter-defibrillators.
2. Individuals with heart disease, malignant tumors, disabilities, or suspected of having these conditions.
3. Infants or individuals unable to express their own will.
4. Individuals with abnormal perception or cognitive abilities that may cause pain.
5. Individuals with immunodeficiency diseases such as AIDS.

If you have any of the following conditions, please consult your doctor before using the facial beauty device:

1. Acute illnesses.
2. Infectious diseases.
3. Hypertension or blood disorders.
4. Fever.
5. Neurological disorders.
6. Skin diseases or atopic dermatitis.
7. History of epilepsy.
8. Discomfort from flashing lights.
9. Currently hospitalized or taking medication.
10. Allergies.
11. Undergoing dental treatment or post-treatment (orthodontics, silver teeth, dental implants, etc.).
12. Have undergone eye surgery (LASIK, etc.).
13. Recently underwent chemical peels at a clinic, beauty salon, etc.
14. Pregnancy, expecting, or breastfeeding.
15. Menstruating.

Please avoid using the facial device in the following areas:

1. Around the heart, eyeballs and upper eyelids, lips, and mucous membrane areas inside the mouth.
2. Areas that have undergone surgery, genitals, anus, throat, and around the ears.
3. Areas with lesions, moles, or viral warts.
4. Areas with wounds, eczema, psoriasis, herpes, purulent acne, or papules.
5. Areas of the skin irritated or inflamed due to excessive sun exposure.
6. Areas that have just been shaved or depilated.

Please use the following method to check the sensation of the current:
1. Apply the serum to the inside of your forearm and see if you feel any sensation.
2. Check the amount of serum used.
* If you use a smaller amount of serum, you will feel less stimulation.
* Divide your face into 4 parts and apply 2-3 pumps of serum to each part. (Special care)
* Please use 4 to 5 pumps of gel over the entire face. (Daily care)
3. Confirm the frequency and duration of use.
* Regarding the sensation of the facial beauty device, if you continue to use it, you may become accustomed to the sensation and may feel weaker.

Our facial beauty device is equipped with an automatic power-off function and a 10-minute timer.
If the power shuts off within 10 minutes, the reasons could be as follows:
[Wired type]
- Poor contact with the AC adapter
- Poor contact with the main body
* In rare cases, poor contact with the outlet may cause this issue.
In the above cases, please contact us using the repair/inspection form.
Click here to access the repair/inspection application form.

[Wireless type]
- Charging may not be possible. Please use it after fully charging.
- The battery may not be fully charged due to consumption.
* Charging may not be possible due to poor contact with the charging cable.

Possible reasons include:
- Applying excessive force
- Insufficient amount of serum
- Moving the machine at a certain angle
- Using liquid or non-viscous serum
* If liquid enters the gap between the components, it may cause the washer to come off. Therefore, we recommend using a special serum. Also, be sure to clean it thoroughly after use.
* If you want to repair the rubber washer on the head of the facial device

Possible reasons include:
- If you use products from other companies besides our company's dedicated serums or lotions, the element may change color due to the ingredients contained.
- It may not be properly maintained. After use, wipe off dirt from the main unit with a damp cloth or tissue, then wipe off moisture with a dry tissue.
* Do not use alkaline agents or solvents such as alcohol, nail polish remover, polishing powder, or chemicals.
* Do not let the product come into contact with serum or gel.
* Do not wash with water as it is not waterproof.

Depending on the mode you're using, there are modes where the LED lights up and modes where it doesn't. Please check the various user manuals accordingly.

Please check if your facial device is equipped with an ion mode.
[With ion introduction/export mode]
If you use the machine with wet hands, you may feel a tingling sensation. Please use the machine with dry hands.
[Without ion introduction/export mode]
If you use the machine with wet hands, you may feel a tingling sensation. Please use the machine with dry hands. If you still feel a tingling sensation even after the product is dry, there may be an issue with the product.

Possible reasons include:
- Water may have difficulty flowing if products other than dedicated makeup water are used.
- If the amount of dedicated water used is insufficient, it may not spray water.

[Free Repair]
In Japan: We will collect the item and return it, with the cost borne by us.
Overseas: You will be responsible for shipping the item to us, and we will handle the return.

[Paid Repair]
In Japan: The customer will pay the fee to us, and the customer will also be responsible for returning the product.
Overseas: The customer will be responsible for shipping the item to our company, and the customer will also be responsible for returning the item.

For products purchased under normal circumstances, the free warranty period is one year from the date of purchase. If you purchased from the official online store, the free warranty period is two years from the date of purchase. * The warranty period may vary due to promotions, etc. * The warranty is only valid if the product is used in accordance with the warranty terms and instructions. * Please note that the warranty period may vary if you purchased from unofficial stores, etc. * Consumables and accessories are not covered. * Products beyond the warranty period will be repaired at a cost. We will proceed with the repair after providing you with a quote and obtaining your approval.