FAQs

Shopping with us is simple! Just browse our product pages, select your favorite items and add them to your cart. When you're ready, proceed to checkout and follow the easy steps to complete your purchase. If you have any questions during the process, our support team is happy to help at support@merrys.com.

We accept a variety of secure payment methods to ensure a smooth checkout experience. These include major credit/debit cards (Visa, MasterCard, American Express) and PayPal.

We are excited to now offer shipping to countries worldwide! Our global shipping policy ensures more customers can enjoy our products.

Yes, we offer free standard shipping based on your order value and shipping destination:
- Free shipping on orders over $39.99 to the United States, United Kingdom, France, Germany, Italy, Spain, Canada, Australia, Mexico, Netherlands, Belgium, Austria, Sweden, Philippines, South Korea, Poland, and Japan.
- Free shipping on orders over $59.99 to all other countries.
- For orders under these amounts, a flat-rate shipping fee of $5.99 will be applied at checkout.

We process and ship all in-stock orders within 5 business days after your order is placed. Delivery times vary by destination. Generally, please allow 2 to 4 weeks for delivery. Please note that these times are estimates and can be affected by carrier delays, especially during peak seasons.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a direct link. You can click that link or visit a tracking site like 17TRACK to see real-time updates. You can also contact us at support@merrys.com if you haven't received tracking information within 5 business days.

To ensure successful delivery, we cannot ship to P.O. Box addresses or freight forwarders. If such an address is used and the package is returned or lost, we are unable to issue a refund or replacement.

We can help with that! Please contact our customer service team at support@merrys.com as soon as possible. We can successfully cancel or modify your order if it has not yet been prepared for shipment.

We want you to be completely satisfied with your purchase. You may request a return within 30 days of receiving your item. The product must be unused, in its original packaging, and in resalable condition. For instructions, please email us at support@merrys.com.